The Importance of Personalized Emails in Customer Service
The Importance of Personalized Emails in Customer Service
When it comes to providing top-notch customer service, businesses need to go the extra mile. One way of doing this is by sending personalized emails to customers. According to a study by Experian, personalized emails can lead to a 29% higher open rate and a 41% higher click-through rate. So, why is personalization so imp